All orders are shipped via Canada Post or UPS within Canada, we do not drop ship any products from outside of Canada. We have daily pick-ups Monday-Friday with Canada Post and On Demand UPS pick-ups. Shipping times for packages within Canada vary from 1-7 business days depending on your location. We do not offer COD, all orders must be paid in full before they will be shipped out. All orders are shipped fully insured and with a signature required on delivery. The shipping cost quoted via our checkout is an estimate based on the information provided by the manufacturer for box size and weight of each product. Should there be a overcharge or undercharge for shipping we will contact you immediately to provide the details of the difference. If you have any questions or concerns about shipping do not hesitate to contact us prior to placing an order.
In stock items are generally shipped within 24 hours of being placed on the next business day. If your order is urgent and needs special attention please email us prior to ordering so we can flag the order when it comes in. While we constantly improve our inventory size we are unable to stock every item listed on our website. Out of stock items typically arrive in 3-12 business days depending on the product and manufacturer. A more specific ETA is provided when your order is processed and an order update is emailed to you.
Oversized Items: These items may not be able to ship with Canada Post and will only be quoted with UPS. Our system will separate oversized and standard items so you can ship the standard size stuff with Canada Post still.
Returns: Touge Tuning will accept returns or exchanges for most items that are brand new and in re-saleable condition within 30 days of the purchase date. Paint, Gaskets & Fluids cannot be returned. Out of stock or Special Order item returns are evaluated on a case by case basis and will be subject to a restocking fee which will vary depending on the product. Shipping costs are non-refundable on returns, the cost of shipping items back is the responsibility of the customer.
Special Order Items: Items such as turbo kits, turbos, engines or others that may be customized for your needs cannot be canceled once ordered. Due to the custom nature of these products we are unable to accept returns or exchanges.
I’ve emailed you and haven’t received a response? – Typically emails are responded to within 48 hours. If you have not received a response please check your spam/junk folder and feel free to re-send your email. Hotmail is by far the worst for this issue as it puts our emails in your junk folder regularly.
Your payment is being declined or you receive a warning “this transaction cannot be processed” – This is typically due to one of the following reasons. The billing address entered and the one on file for the credit card does not match at all or completely. Please ensure that the address entered is correct as our system will reject anything that is not a match. The card number, CCV, expiry are incorrect. The card being used is unsupported, we currently only accept Visa and Mastercard.