All orders are shipped via Canada Post or UPS within Canada, we do not drop ship any products from outside of Canada. We have daily pick-ups Monday-Friday with Canada Post and On Demand UPS pick-ups. Shipping times for packages within Canada vary from 1-7 business days depending on your location. We do not offer COD, all orders must be paid in full before they will be shipped out. Insurance is offered on all purchases through Route as an option during check-out. The shipping cost quoted via our checkout is an estimate based on the information provided by the manufacturer for box size and weight of each product. Should there be a overcharge or undercharge for shipping we will contact you immediately to provide the details of the difference. If you have any questions or concerns about shipping do not hesitate to contact us prior to placing an order.
In stock items are generally shipped within 48 hours of being placed on the next business day. If your order is urgent and needs special attention please email us prior to ordering so we can flag the order when it comes in. While we constantly improve our inventory size we are unable to stock every item listed on our website. Due to the ongoing COVID-19 pandemic and it’s effects on global supply chains in all industries we are unable to provide specific ETA’s for any products. Product availability is not guaranteed, but if an item is available we will have it arrive to us as soon as possible if it’s not something that is on our shelves already. Please be aware that this is a global issue and not something specific to Touge Tuning and with our network of suppliers and direct dealings with manufacturers we have a better supply chain that almost any other performance shop in the country.
Oversized Items: These items may not be able to ship with Canada Post and will only be quoted with UPS. Our system will separate oversized and standard items so you can ship the standard size stuff with Canada Post still.
Returns: Returns are accepted within 30 days of purchase on new/unopened items for store credit only. No return for refunds are available, no exceptions will be provided.
Order Cancellations: Once an order has been placed and is processed we are unable to cancel the order. Should the item be time sensitive please contact [email protected] prior to placing the order to check for availability through our suppliers and inventory.
Special Order Items: Items such as turbo kits, turbos, engines or others that may be customized for your needs cannot be cancelled once ordered. Due to the custom nature of these products we are unable to accept returns or exchanges.
I’ve emailed you and haven’t received a response? – Typically emails are responded to within 48 hours. If you have not received a response please check your spam/junk folder and feel free to re-send your email. Hotmail is by far the worst for this issue as it puts our emails in your junk folder regularly.
Your payment is being declined or you receive a warning “this transaction cannot be processed” – This is typically due to one of the following reasons. The billing address entered and the one on file for the credit card does not match at all or completely. Please ensure that the address entered is correct as our system will reject anything that is not a match. The card number, CCV, expiry are incorrect. The card being used is unsupported, we currently only accept Visa and Mastercard.
How long will my pick-up order be held for? – We will hold an order for pick-up for 30 days after the item has arrived. If the item has not been picked up after 30 days we will re-stock the item and the order will be closed.