When you place an order with Touge Tuning, payments are processed as soon as the order is manually processed on our end. Please note that we do not offer COD and all orders must be paid in full before they are shipped out.
All orders are shipped via Canada Post or UPS within Canada. We do not drop ship any products from outside of Canada. We have daily pick-ups Monday-Friday with Canada Post and On Demand UPS pick-ups. Shipping times for packages within Canada vary from 1-7 business days depending on your location. Insurance is offered on all purchases through Route as an option during check-out.
The shipping cost quoted via our checkout is an estimate based on the information provided by the manufacturer for box size and weight of each product. Should there be an overcharge or undercharge for shipping, we will contact you immediately to provide the details of the difference. If you have any questions or concerns about shipping, do not hesitate to contact us prior to placing an order.
In-stock items are generally shipped within 48 hours of being placed on the next business day. If your order is urgent and needs special attention, please email us prior to ordering so we can flag the order when it comes in. While we constantly improve our inventory size, we are unable to stock every item listed on our website. Due to the effects of COVID-19 on the global manufacturing and supply chain, product availability is not guaranteed, but if an item is available, we will have it arrive at us as soon as possible if it’s not something that is already on our shelves. Please be aware that this is a global issue, and not something specific to Touge Tuning. With our network of suppliers and direct dealings with manufacturers, we have a better supply chain than almost any other performance shop in the country.
Returns are accepted within 30 days of purchase on new/unopened items for store credit only. If you would like to return an item, please contact us at [email protected] to start the process. No return for refunds is available. No exceptions will be provided.
Order cancellations: Once an order has been placed and is processed, we are unable to cancel the order. Should the item be time-sensitive, please contact [email protected] prior to placing the order to check for availability through our suppliers and inventory. Items such as turbo kits, turbos, engines, or others that may be customized for your needs cannot be canceled once ordered. Due to the custom nature of these products, we are unable to accept returns or exchanges.
If you have emailed us and haven’t received a response, please check your spam/junk folder. Typically, emails are responded to within 48 hours. Hotmail is by far the worst for this issue as it puts our emails in your junk folder regularly.
If your payment is being declined, or you receive a warning “this transaction cannot be processed,” this is typically due to one of the following reasons: The billing address entered and the one on file for the credit card does not match at all or completely. Please ensure that the address entered is correct, as our system will reject anything that is not a match. The card number, CCV, expiry are incorrect. The card being used is unsupported; we currently only accept Visa and Mastercard.
How long will my pick-up order be held for? We will hold an order for pick-up for 30 days after the item has arrived. If the item has not been picked up after 30 days, we will restock the item, and the order will be closed.
