Order Processing and Payment:
As soon as you place an order with Touge Tuning, your payment is processed immediately. We do not offer Cash on Delivery (COD) services; therefore, all orders must be paid in full at the time of ordering before any shipment can occur.
Shipping Information:
All orders are shipped within Canada using Canada Post or UPS. We ensure that all products are shipped domestically and do not drop ship from outside of Canada. Our shipping schedule includes daily pick-ups from Canada Post (Monday-Friday) and on-demand pick-ups from UPS. Delivery times vary from 1-7 business days, depending on your location. Optional insurance for all purchases is available through Route during checkout.
The shipping cost estimated at checkout is based on the product’s box size and weight as provided by the manufacturer. In case of shipping cost discrepancies, we will promptly contact you with the details. For any shipping-related inquiries, please contact us before placing your order.
Order Processing Time:
In-stock items are typically shipped within 48 hours on the next business day. For urgent orders, please email us in advance so we can prioritize your order. The ongoing impact of COVID-19 continues to affect global manufacturing and supply chains. Many products are now available in limited quantities or are subject to extended manufacturing delays. Due to these circumstances, we often face challenges in obtaining firm timelines from our suppliers. However, we are committed to maintaining a robust supply network to manage product availability as efficiently as possible under these conditions.
Returns are accepted within 30 days of purchase on new/unopened items for store credit only. If you would like to return an item, please contact us at [email protected] to start the process. No return for refunds is available. No exceptions will be provided.
Order Cancellations:
Once an order is placed and processed by Touge Tuning, it enters our fulfillment system and cannot be canceled. This policy is crucial to understand before finalizing your purchase. For items that are time-sensitive or have specific availability concerns, we strongly encourage contacting us at [email protected] prior to placing your order. This step ensures that you have the most current information regarding product availability and delivery timelines.
Please be particularly mindful when ordering customized items, such as turbo kits, engines, and other bespoke products. These items are specially tailored to individual specifications and, as such, are non-cancelable and non-returnable once the order is placed. This policy is in place due to the unique nature and significant resource investment in customizing these products.
We understand that circumstances can change, but due to the nature of our ordering and fulfillment process, we must adhere strictly to this cancellation policy. We appreciate your understanding and encourage you to review your order carefully and reach out to us with any questions before committing to your purchase.
Customer Communication:
If you do not receive a response to your email, please check your spam/junk folder. We aim to respond within 48 hours, noting that emails may be filtered into junk folders, especially with Hotmail accounts.
Payment Issues:
If your payment is declined or you encounter a transaction error, it may be due to mismatched billing addresses, incorrect card details, or unsupported card types. We accept Visa and Mastercard only. Ensure your billing details match those on file for your credit card.
Pick-Up Orders:
Pick-up orders will be held for 30 days after arrival. If not collected within this timeframe, the item will be restocked, and the order will be closed.
